Salesforce VOIP? C/o Broadsoft
March 20, 2008
By Michael Cawston-Stewart.
Sometimes this stuff is kind of like thick Amazonian jungle, I sit down to try and write a news piece and my English-savvy mind is overwhelmed and pummeled by swarms of buzzwords and have to machete my way though invent-a-words created by some marketing “guru” somewhere being paid more than he’s worth! Hot tip: Fire him, get a Salesforcie on your side.
Anyway the gist of this story is that this company Broadsoft (http://www.broadsoft.com/) which is actually a deceptively large company who happily sells it’s services to be private-labelled elsewhere in the world is offering a VOIP softphone hook-in called BroadForce Xtended (which sounds like a marital aid to me) for Salesforce. What does this mean for you and me? Well, your client lists? Direct-dial straight from it, add your notes on the fly, record the length of the call, probably a plethora of other features, I mean the whole shebang. Just one more thing automated to make that client management that much easier.
To read more, have a look here or here.
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Michael – it is great to see that you have covered the launch of BroadSoft Xtended and our integration with Salesforce. I did want to clarify the name of the product so that your readers can find it on the Appexchange and the Xtended Marketplace. The name of the solution that integrates BroadSoft with Salesforce is the BroadSoft Unified Connector for Salesforce. One other key point that I would like to point out is that this currently a FREE solution. Anyone that uses Salesforce and has a BroadSoft powered phone system via one of our 260 service provider customers is good to go.
Michael -Director Xtended
Thanks for the clarification Michael!
[…] few weeks ago I highlighted the new Salesforce integrated VOIP softphone from Broadsoft, and it seems this LiveOps offering is a match made in […]