New white paper: 7 domains of a successful CRM roll-out

July 3, 2008

A new post on Successforce.com sprouted up yesterday detailing key lessons Salesforce.com’s professional services team has learned after 4,000 successful CRM implementations. While the paper focuses on enterprise roll-outs, small to medium sized companies can benefit from the ideas presented as well.

One of the most important take aways for smaller companies: before engaging in a CRM implementation, document your current business processes and decide what to keep and what’s not working before you begin your roll-out. It’s a critical step on your way to successfully making the switch from your current method of operating to adapting Salesforce.

See the full article and 6 page white paper, here.

Written by Adam Killam · Filed Under Salesforce.com News