How Salesforce Monitors User Experience (SaaS providers take note)

February 27, 2008

Salesforce.com announced that it will be extending its relationship with Cordiant “the leading provider of equipment used to manage and troubleshoot web applications”.

According to the recent press release:

Salesforce.com relies on Coradiant products to measure the performance of the online services delivered to its customers. Coradiant TrueSight products provide detailed real-time measurement and data capture of the online service delivered to every individual customer. If there is any system or network issue that may negatively impact the end-user experience, TrueSight immediately detects, localizes, and analyzes the problem. Detailed metrics of the end-user experience are then provided to quickly root cause and correct the problem.

If you are a Software-as-a-service provider Coradiant’s service might be worth looking into.

Continue reading on Coradiant’s website.

Written by Adam Killam · Filed Under Salesforce.com News