Hey buddy, psst, need a Call-Center? Step into my alley…

March 28, 2008

By Michael Cawston-Stewart

A few weeks ago I highlighted the new Salesforce integrated VOIP softphone from Broadsoft, and it seems this LiveOps offering is a match made in heaven.

Some of the features offered like click and drag call management and instant caller info would be of great benefit to call-center employees at the very least. How do I know this? Deep down my resume in the shadowy places I don’t like to talk about there’s a year of giving out trips to Vegas if you attend a meeting about timeshares.

Ouch, I think I just felt my credibility shrivel up and fall off.

Here’s the press release at the liveops site, everyone seems to just be quoting huge blocks of it anyway.

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