Brief Outtage: Salesforce.com outtage covered on Twitter
January 6, 2009
I experienced my first outtage in over two years as a customer of Salesforce.com today. It was brief - only minutes and the interesting thing was the immediate response I noticed in the Twitterverse. (Yes, I did just say twitterverse :P)
For a recap of the general confusion and dialogue that took place follow Salesforce.com on Twitter and view conversations that took place around 1:00 PM today.
Funny thing how word travels so fast these days.
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It is still down here in the Northeast. Jan 6th, 4:15 PM EST.
In the South it was down for approx 30 minutes and our CSM and AE were great about getting us vital information. One thing we noticed was that those who were in Salesforce and didn’t log out during the outage experienced no problems.
All companies and systems have problems. It’s not avoiding the problems, it’s how they are handled that will make the difference. I look for Salesforce to take this one like an adult. Transparency and a plan moving forward is the only way to go.