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Breaking News: Salesforce.com Introduces New Contact Manager Edition

September 2, 2009

Salesforce.com has just announced their latest product offering: Salesforce Contact Manager, a one stop contact management application for individuals. Over ten years ago the company started with a dream of owning the Enterprise CRM market and now, they’ve taken things to a new, micro level by empowering individuals to tap into the power of cloud computing.

Here are a few quick facts I learned by speaking with Sean Whiteley, Salesforce.com’s  Sr. Director of Product Marketing:

  • People have been asking for basic account and contact management and that’s what Contact Manager gives them.
  • Helps you start getting organized
  • $9 per month per user for up to two users
  • Social Media custom links to Twitter, Facebook, linkedin.com and others can be added to contact records
  • No website integration or Google Adwords integration
  • Built on Force.com platform which means free updates and backups
  • Full Google Apps integration and full email system integration
  • Designed for people who don’t know Salesforce or CRM
  • The training videos will use laymans terms a.k.a they will speak in your language and not Enterprise CRM language!
  • Stay tuned for new tools, new communities and new websites from Salesforce for Contact Manager users

Here’s the official release:

Now Everyone Can Manage Business Contacts and Customers in the Cloud!

For only $9 per user, per month, Contact Manager Edition provides individuals and very small businesses with all the benefits of salesforce.com and cloud computing - the flexible, pay as you go model, automatic upgrades and no hardware or software

Salesforce.com Contact Manager Edition

Salesforce.com Contact Manager Edition

SAN FRANCISCO – September 2, 2009 - Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced Contact Manager Edition, a new edition from salesforce.com that provides the essential tools needed to manage business contacts and customers in the cloud. Contact Manager Edition introduces salesforce.com to an entirely new audience, very small businesses and individuals, ensuring that everyone can enjoy the benefits of cloud computing for only $9 per user, per month.

Contact Manager Edition – Manage Customer Interactions in the Cloud

Contact Manager Edition enables any company to jump-start their business by tapping into the power of the cloud and provides users with a wealth of features including:

  • Contacts and Accounts – With Contact Manager Edition, users can store and manage all contacts and accounts in the cloud. Now users can access this vital information regardless of location - all you need is an Internet connection.

Salesforce.com Contact Manager Screen Shot

Salesforce.com Contact Manager Screen Shot

  • Outlook and Email Integration – Now, anyone using Contact Manager Edition can easily track email communications from Microsoft Outlook, Gmail, Yahoo or any email system, keeping a complete record of customer interactions for better sales execution and improved customer satisfaction.
  • Reporting - Run pre-configured and customized reports on your contacts, accounts and associated activities to gain powerful insights.
  • Customization – Contact Manager Edition is a solution that can be tailored to fit a user’s unique needs. Users can customize Contact Manager Edition to track the data that is most important for their needs.
  • Google Apps – Companies using Contact Manager Edition benefit from an out of the box integration with Google Apps, combining essential applications for productivity (email, calendaring, documents, spreadsheets, presentations, instant messaging, video) and CRM.  This combination introduces an entirely new way for users to communicate, collaborate, and work together in real time over the Web.

Salesforce.com and Cloud Computing - The Right Choice for Every User

Background and benefits of cloud computing:

  • Ten years ago, salesforce.com introduced cloud computing, a new technology delivery model that allows users to access applications over the Internet without having to install and manage hardware or software.
  • With salesforce.com and cloud computing, customers pay as they go and are up and running in less time than with traditional software applications.
  • Three times a year, salesforce.com customers receive an automatic upgrade that delivers new features and functionality. These upgrades do not break any customizations or integrations and is completely seamless and invisible to the end user.
  • Time and again, customers choose the low cost, low risk, and fast results of salesforce.com and cloud computing over expensive hardware, software, and data centers that burn through precious capital and yet rarely produce the promised returns.

Background and benefits of the Force.com platform and infrastructure:

  • Contact Manager Edition is built on Force.com, a complete platform that provides users with everything they need to develop any application, on any device and deliver it to any user.
  • Force.com is a trusted platform because it is enterprise-tested and serving more than 63,200 successful customers around the world.
  • Additionally, customers using Contact Manager Edition gain all the benefits of the proven security, reliability and scalability of salesforce.com’s world-class global infrastructure.

Quotes

  • “Salesforce.com has always been committed to democratizing software and making cloud computing accessible to businesses of all sizes,” said Marc Benioff, chairman and CEO of salesforce.com. “Contact Manager Edition empowers very small businesses and individuals to acquire new customers and experience success.”
  • “At Trazzler we are using Contact Manager Edition to manage thousands of business contacts, each segmented by category, company size, and geographic region. Contact Manager Edition has enabled me to experience the benefits of cloud computing first hand,” said Adam Rugel, CEO and founder of Trazzler.

Pricing and Availability

  • Salesforce Contact Manager Edition is available today in a 1 to 2 user edition for $9, per user per month.

About salesforce.com

Salesforce.com is the enterprise cloud computing company. The company’s portfolio of Salesforce CRM applications, available athttp://www.salesforce.com/crm/, has revolutionized the ways that companies collaborate and communicate with their customers across sales, marketing and service. The company’s Force.com Platform (http://www.salesforce.com/platform/) enables customers, partners and developers to quickly build powerful business applications to run every part of the enterprise in the cloud.  Based on salesforce.com (http://salesforce.com)’s real-time, multi-tenant architecture, Salesforce CRM and Force.com offer the fastest path to customer success with cloud computing.

As of July 31, 2009, salesforce.com manages customer information for approximately 63,200 customers including Allianz Commercial, Dell, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, and SunTrust Banks.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all.  Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available.  Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Copyright (c) 2009 salesforce.com, inc. All rights reserved. Salesforce and the “no software” logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.

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Comments

3 Responses to “Breaking News: Salesforce.com Introduces New Contact Manager Edition”

  1. David on September 3rd, 2009 10:31 am

    Why would someone want contact manager when its limited to 2 users?
    I could see an office of under 10 people using this. The price point is perfect for that. But 2 users? May as well just get developer edition.

  2. admin on September 3rd, 2009 5:19 pm

    It’s meant for individuals who need to get organized. A business would be more likely to need a more robust feature set which is where Group Edition and Professional Edition come into play.

  3. Sunil on September 4th, 2009 1:59 am

    I am sure this is going to click. Highly secure and very personal to individual.

    I am building a small App Exchange which can be an added to this personal addition if SFDC allows to add this. Who is the right person to contact about this App Exchange?

    Thanks

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